OzTheatrics (ABN 816 328 523 89) is committed to protecting your personal information and respecting your privacy. We understand the importance of safeguarding the privacy of individuals who engage with our musical theatre education programs, events, ticketing services, promotions, and digital platforms.
This Privacy Policy outlines how OzTheatrics collects, stores, uses and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Definitions and Legal Framework
“Personal information” means any information or opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in a material form.
This policy has been created in accordance with the Privacy Act 1988 (Cth), including the thirteen Australian Privacy Principles (APPs). OzTheatrics’ practices are consistent with our legal obligations, and compliance with this policy is a condition of employment and contractual relationships.
2. Online Terms of Use
This Privacy Policy is incorporated into the Terms of Use for all OzTheatrics websites and digital services, including but not limited to oztheatrics.com and oztheatrics.intellibook.co. By accessing our websites or participating in our events, you agree to the terms outlined in this policy.
We may update this Privacy Policy at any time. Changes will be published on our website.
3. How and Why We Collect Personal Information
OzTheatrics collects personal information in a number of ways, including:
When you purchase tickets, merchandise, or services
When you register for events, submit application forms, or join a group
When you subscribe to our newsletters or promotional programs
When you enter competitions or respond to surveys
When you interact with our staff via phone, email, or in person
When a third party (e.g., a group leader or family member) registers you on your behalf
From public sources such as social media or directories
Automatically via cookies and analytics when you use our websites
We also collect data to improve our programs and digital platforms, fulfill orders, maintain relationships, and conduct research and marketing.
You may deal with us anonymously or using a pseudonym in some circumstances. However, we may be unable to provide services such as ticketing or registration without certain personal information.
4. What Personal Information We Collect
Depending on the nature of your interaction with us, we may collect:
Name, email address, mailing address, phone number
Age, gender, and other demographic information
Billing and payment details
Performance or group affiliations
Special requests or access requirements
Ticket or merchandise purchase history
Feedback, survey responses, or competition entries
Device data, browser type, IP address, referring sites, and clickstream data via cookies
We aim to only collect personal information that is necessary for our services or required by law. We do not collect sensitive personal information unless required for health, safety, or accessibility.
5. Use of Cookies and Analytics
Our websites use cookies and third-party tools (e.g., Google Analytics) to enhance user experience and understand website usage. Cookies may collect non-identifying information such as IP address, browser type, and visit duration.
You can control cookie preferences via your browser settings. Disabling cookies may limit certain site functionalities.
Embedded content (e.g. YouTube, Facebook) and third-party ad services (e.g. Google Ads) may also use cookies, which are subject to their respective privacy policies.
6. Promotional Communications
OzTheatrics offers an opt-in promotional program. You will only receive marketing communications if you have explicitly subscribed.
We may use your contact details to share:
News, offers, and event updates
Behind-the-scenes content or interviews
Competitions and surveys
Online advertising campaigns tailored to your interests
You can unsubscribe at any time using the link in any email or by contacting us.
Transactional communications (e.g. ticket confirmations) will still be sent regardless of promotional preferences.
7. Storage and Security of Personal Information
OzTheatrics takes reasonable steps to ensure the security of all personal information we hold. Measures include:
Secure databases and servers
SSL encryption for online payments
Anti-virus, firewall, and access controls
Staff access limited to personnel with a business need
We store personal information only for as long as necessary for our operations or legal obligations, after which it is securely deleted or de-identified.
8. Disclosure of Personal Information
We may disclose your personal information to:
Service providers (e.g. IT, marketing, ticketing, communications)
Partner venues and collaborators for operational or legal reasons
Regulatory bodies or law enforcement if legally required
Future entities if part or all of our business is transferred or sold
All third-party service providers are required to comply with this Privacy Policy, and may only use your information for the agreed purpose.
We do not sell, rent, or trade your personal information without your explicit consent.
9. Overseas Disclosure
Some of our service providers are located outside Australia, including the United States. Where your data is stored or processed overseas, we ensure privacy due diligence is conducted, and contractual protections are in place to ensure compliance with Australian privacy laws.
10. COVID-19 and Your Privacy
Where required by health authorities, OzTheatrics may collect and share your personal information (such as name and contact details) for contact tracing and health compliance purposes. This data may be shared with venues or government bodies as mandated and retained only for the duration required.
You may also be asked to provide limited health information in relation to event access or refunds. This information is handled with strict confidentiality and used only for its intended purpose.
11. Accessing and Updating Your Information
You have the right to access or update your personal information at any time.
Requests must be submitted in writing and will be responded to within 30 days. We do not charge for corrections. Charges may apply for access to archived records.
If we refuse a correction or access request, we will explain why and offer the opportunity to include a statement of your correction request.
12. Complaints
If you have a concern about how your personal information has been handled, please contact us directly. We will respond within 10 business days.
If you are unsatisfied with our response, you may contact:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney NSW 2001
13. Contact Us
If you would like to access, update or correct your personal information or have any questions about this Privacy Policy, please contact:
OzTheatrics – Privacy Officer
Email: jazzhands@oztheatrics.com
Mailing Address: 144 Fern Street, Islington NSW 2296, Australia